Strategic Operations for executives
Most strategies fail in the gap between intent and execution. I bring 15 years of product thinking to that gap — diagnosing what's structurally broken and rebuilding it so your organization can move with real velocity.
Let's Talk
Katie built an amazing AI application to help us complete a structured and detailed analysis of potential automation efficiencies in preparation for a RFP submission for one of our healthcare clients. The level of detail she created enabled me and the operations team to set clear and timebound operating goals and guide our tech strategy for delivering on our goals.VP, Service Delivery — Series B Healthcare Tech Startup
THE STACK
Most organizations fail in the gap between strategy and execution. That's not a strategy problem—it’s an operating system problem.
The Viewpoint Stack is a four-layer framework built on the belief that you can design your organization the same way you’d design a product—with intention, discipline, and a view of the whole system. Each layer depends on the one below it. When one breaks, execution collapses downstream.
Without a shared North Star, every team optimizes locally. I help your leadership team define what you're building, translate it into measurable goals, and cascade them so every person knows how their work connects to the bigger picture.
Misaligned leadership feels like slowness and looks like wheel-spinning. I work with your executive team to align on priorities and decision-making, then build the rhythms that keep that alignment tight over time.
Most companies inherit structure by accident. I design it on purpose—explicit roles tied to outcomes, clear decision rights, and accountability frameworks so people know exactly what they own.
The foundation. I consolidate disconnected rhythms, metrics, and communication structures into one integrated operating system—so teams move with velocity and leaders have real-time visibility into what matters.
I don't hand you four separate projects. I diagnose which layers are broken and rebuild them as one system.
BY THE NUMBERS
COST
REDUCTION
Achieved through Six Sigma Value Stream Mapping and lean operating implementation.
TO TRANSFORM
BUSINESS
OPERATING
RHYTHMS
Score nearly doubled — from disengaged to high-performing — through process redesign and cross-functional alignment.
REVENUE GAP
CLOSED
Deployed to establish a new business development process heading into 2026.
FUNCTIONS
BUILT FROM
SCRATCH
PMOs, product orgs, and portfolio functions — built right the first time.
About
With 15+ years as a strategic operator at high-growth companies like Vistaprint, TripAdvisor, Chegg, and Hummingbird Healthcare, I've learned that a strategy is only as good as the operating system behind it. That experience across e-commerce, travel, edtech, and healthcare has shown me that execution problems look remarkably similar regardless of industry — and so do the structural solutions.
Based in the Boston area, I work with a limited client roster to ensure every engagement gets my full focus as a fractional strategic operator. I embed directly within your leadership team—in your Slack, your meetings, and your reality—to connect the dots and move the business forward.
Services
I offer fractional and project-based engagements designed to turn organizational ambiguity into executable reality using the Viewpoint Stack—a four-layer operating system framework.
VISION
The North Star. I partner with your leadership team to define ambitious, measurable goals and translate them into a clear strategic direction. This is where execution begins.
Key Capabilities
LEADERSHIP
Shared understanding at the top. I work with your executive team to align around priorities, decision frameworks, and accountability—ensuring leadership moves as one.
Key Capabilities
ORGANIZATIONAL CLARITY
The layer most companies skip. I establish clarity around who's accountable for what, who owns which decisions, and how roles interconnect—eliminating the chaos that kills execution.
Key Capabilities
OPERATIONAL INFRASTRCUTURE
The foundation. I build the delivery systems, operating rhythms, metrics, and communication structures that turn strategy into sustainable execution.
Key Capabilities
Katie's support, structure, and vision was invaluable to us being able to launch our new process on time. The overall process is complex and involves many cross-functional teams. Katie expertly navigated all of those dynamics. When we realized we couldn't get it all done, Katie helped create a successful plan forward that allowed us to break the work into increments. I'm so thankful for Katie's partnership and support.VP, Strategy — Series B Startup
How I Work
I treat every operating model the way a great product leader treats a build — designed with intention, iterated with discipline, and always in service of the people who depend on it.
I work with a limited number of clients at a time. You get real attention, not a junior team member.
I work inside your leadership team — in your meetings, your Slack, your reality — not from the outside looking in.
I thrive in fast-moving, high-growth environments where ambiguity is the norm and the answer is usually "we need to build that."
I'm not here to produce decks. I'm here to make sure the right things get built, aligned, and executed.
We had taken various swings at documenting our client lifecycle in the past year but your involvement has brought a level of clarity and structure to something that is so impactful across the company. Your ability to take complex ideas and translate them into easy-to-understand graphics and summaries allows us to focus on key questions and decisions while not getting bogged down in the complications.Growth Operations Leader — Series B Startup
Contact
I'm currently accepting a limited number of new clients. Let's find out if we're a good fit.
Let's Talk katie@viewpointadvisorygroup.com